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María Silvina Sanchez Fernandez
Social Media & Customer Service Coordinator @Comdata Group
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WORK HISTORY
Social Media & Customer Service Coordinator @Comdata Group
Barcelona, ES
Main achievements:1. Successful implementation of the service (health sector client)2. Creation of customer service system and management of online claimsManagement of online conversations and customer interactions for the client (markets: UK, Spain,Germany and France). Development of the conversational classi cation system. Customer service.Social media monitoring. Care of online reputation. KPIs, statistics and reports for decision making.
EDUCATION
Colegio Universitario de Periodismo
Specialization Program in Corporate Communication. 112 hs.
EAE Business School
Master's Degree in Digital Marketing and E-commerce
Universidad Nacional de Córdoba
Bachelor's Degree in Social Communication, Corporate Communication
GADE Business School
Master's Degree in Advanced SEO
Universidad Empresarial 'Siglo 21'
Diploma in Social Media and Digital Communications
ABOUT MARÍA SILVINA SANCHEZ FERNANDEZ
With more than 15 years of experience in Marketing and Communication, I stand out in the…
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