Marcus Johnson
Saas Services Manager @Zylo
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WORK HISTORY
Saas Services Manager @Zylo
Indianapolis, IN, US
Spearheaded Agile project management initiatives, resulting in a 20% increase in customer satisfaction through effective process optimization and change management techniques, aligning project outcomes with business objectives- Reduced operational costs by 15% by leading the streamlining of software procurement processes, demonstrating adeptness in resource allocation and budget management within project scopes- Implemented comprehensive risk management strategies for healthcare IT projects, decreasing potential project delays by 30% and reducing unforeseen costs by 25%, thereby ensuring project continuity and aligning with program goals- Led cross-functional teams in Agile environments, enhancing project delivery speed by 30% and boosting team collaboration and efficiency through skilled leadership and communication practices- Upheld high software quality assurance standards, contributing to the overall project success and achieving high stakeholder satisfaction by consistently meeting and exceeding project quality benchmarks.
EDUCATION
Ball State University
Bachelor's degree, Operations Management
Cochise College
Associate of Science - AS, Military Intelligence, Command Control and Information Operations
Indiana Wesleyan University
Master of Business Administration (MBA), Business Administration and Management, General
ABOUT MARCUS JOHNSON
Dynamic and results-oriented Project and Program Manager with over six years of experience in leading SaaS initiatives and delivering high-value software solutions. Holds an MBA and PMP certification, demonstrating a strong foundation in business administration and project management principles. Specialized in orchestrating Agile management initiatives, streamlining procurement processes, and implementing strategic risk management, I have a proven track record of enhancing customer satisfaction by 20% and reducing operational costs by 15%. My expertise includes fostering cross-functional team collaboration, driving change management, and ensuring high standards of software quality assurance. I am passionate about leveraging my project management skills to help organizations achieve their business goals and maximize ROI in their SaaS investments. Currently seeking new opportunities, I am eager to contribute to a forward-thinking company that values innovation, strategic planning, and a collaborative approach to project and program management
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