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Marcus Handy
Consulting Practice Manager @NetSuite
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WORK HISTORY
Consulting Practice Manager @NetSuite
Los Angeles, CA, US
Manage a portfolio with an average annual value (AAV) of ~$12M, primarily consisting of retail customers in various industries• Direct a team of 12 consultants delivering ongoing optimizations, support, and solution enhancements for clients• Own contract renewals and retention strategy and lead initiative across the vertical, driving health, expansion opportunities, and long-term client satisfaction• Successfully mitigate customer escalations, resolving issues and preserving relationships that ultimately led to contract renewals at a rate of 65% and above month-over-month• Partner with eky stakeholders to align on the most effective solutions, ensuring measurable ROI• Manage internal resource allocation, team development, and performance coaching to ensure delivery excellence• Create and present executive-level reporting and insights on adoption, system optimization, and roadmap planning• Collaborate cross-functionally with Sales, Product, and Horizontal leadership to refine service offerings and enhance customer experience
EDUCATION
Mays Business School - Texas A&M University
Bachelor of Business Administration, Marketing
SKILLS
ABOUT MARCUS HANDY
I am a skilled supply chain and logistics manager with 10+ years of professional experience. Recognized for demonstrating a natural aptitude for supply chain solutions, as well as for creating innovative operations and employee supervision programs with a corporate presence, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include numerous facets of cross-functional supply chain administration, including logistics, procurement, freight initiatives, inventory, customs protocol, marketing, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, business acumen, systems analysis, and resource management to support efficiency and maximum results. Along with my exemplary professional experience, I also hold vital academic credentials that align well with my field of expertise. This includes graduation from the BBA program in Marketing at Texas A&M University. Colleagues describe me as a progressive, experienced, and resourceful logistics expert who can be relied on to offer superior solutions that consistently deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.
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