Marcus Allen
Process Engineer @State Farm
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WORK HISTORY
Process Engineer @State Farm
Atlanta, GA, US
Collaborated with business partners to successfully implement a team of business process outsourcing (BPO) resources that reduced the subrogation documentation tasks inventory by 80%. Worked with a cross-functional team to implement a department process restructure for automobile total loss claim handling that reduced process defects, improved process efficiency, and reduced cycle time for primary KPIs. Projected 5-year cost savings of $31 million. Implemented a process change to utilize branded title vehicle valuations on automobile total loss claims for vehicles with a prior salvage title which resulted in projected savings of $24 million. Implemented scheduling software to optimize claim handler scheduling and routing for inspection appointments that increased appointments scheduled per handler/day by 50%.
EDUCATION
Georgia Institute of Technology
Bachelor’s Degree, Industrial Engineering
SKILLS
ABOUT MARCUS ALLEN
Process Engineer for State Farm. IASSC Certified Six Sigma Green Belt. Alumni of the Georgia Institute of Technology with a Bachelor’s degree in Industrial and Systems Engineering. Former student-athlete and running back for the Georgia Tech Yellow Jackets football team.
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