Marco Vásquez

IT Service Delivery Director IT Operations @TP

Victoria, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2020 — Present

IT Service Delivery Director IT Operations @TP

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Provide value to the organization by implementing the required IT controls and cost-effective solutions to maintain a high uptime in the contact center LOBs.

EDUCATION

2020 — 2021

University of Toronto

Design, architecture and frameworks of cloud systems (in-progress), Cloud Computing

1999 — 2000

Tecnológico de Monterrey

Master's degree, Master of Telecommunications Administration

2000 — 2000

Aarhus University

European Summer School for Advanced Management, Business Administration and Management, General

1988 — 1996

Tecnológico de Monterrey

Bachelor Engineer's degree, Electrical, Electronic and Communications Engineering Technology

SKILLS

Project ManagementIntegrationInfrastructureErpOutsourcingProcess ImprovementKey Performance IndicatorsIT OperationsTeam LeadershipItilIT Service ManagementChange ManagementVendor ManagementManagementTelecommunicationsIT ManagementIT Strategy

ABOUT MARCO VÁSQUEZ

As the IT Service Delivery Director at Teleperformance, I´ve implemented the required IT…

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