Marco Servello
Customer Service Supervisor @DHL
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WORK HISTORY
Customer Service Supervisor @DHL
Managing a team of advisors responsible of the whole customer assistance process: acquisition, up-selling, after-sales, customer retention, claim handling. Activity detail- Individual performances evaluation- Workload assignment and reporting- Constant coaching activity through structured feed-back process - Shifts and workplan organisation
SKILLS
ABOUT MARCO SERVELLO
I have full awareness of assigned goals, and clearly communicate them to my people. I keep my focus and optimism even in tough moments through a “Can-Do” attitude.My people know I am always there for them. I inspire others sharing personal views and experiences. I strive to achieve excellent service quality, doing right first time, aiming at highest customer satisfaction.I support and develop my people through constant feed-back, coaching activity, listening, and regular review. I lead by example. I ensure best possible work environment for successful people.I keep promises.
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