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Marco Damián
Aftersales Director @XPENG México
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WORK HISTORY
Aftersales Director @XPENG México
MX
Responsibilities:• Leading the establishment of the national aftersales organization during XPENG’s market entry into Mexico.• Defining operational governance, service standards, and warranty frameworks aligned with global headquarters.• Structuring the national parts distribution and supplier coordination model to ensure cost control, availability, and working capital efficiency.• Developing dealer service capability with a focus on long term network sustainability and performance stability.• Ensuring aftersales strategy contributes to overall country profitability, margin protection, and scalable operational growth.• Acting as primary bridge between local operations and HQ, aligning financial objectives with operational execution.
EDUCATION
Harvard Business School
Graduated in Leadership and Management, Management and Leadership
Tecnológico de Monterrey
Bachelor´s Degree in Business Administration
Tecnológico de Monterrey
Master of Business Administration (MBA), MBA
Tecnológico de Monterrey
High School
ABOUT MARCO DAMIÁN
I am a senior automotive executive with 15 years of experience in the automotive industry, leading aftersales, service, and parts departments at global companies such as XPENG, Geely, KIA, and Mercedes-Benz. Record of transforming service operations and driving profitable growth. Expert in commercial strategy, aftersalesoperations, customer experience, business intelligence, and dealer management. Strong international background in leadership, marketing, and commercial strategy across China, South Korea and Germany. Focused on delivering measurable results, improving sales and profitability,reducing costs and enhancing customer satisfaction (CSI). MBA with major in Marketing at Tecnológico de Monterrey; as well as a, Leadership and Management Diploma at Harvard Business School.Currently; holding the position of Aftersales Director at XPENG Mexico, I am leading the establishment of the aftersales structure during the brand’s market entry. Defining service governance, warranty frameworks, parts infrastructure, and financial alignment with headquarters to ensure scalable and sustainable operations.
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