Marco Carloni
Service Relationship Manager @Fortinet
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WORK HISTORY
Service Relationship Manager @Fortinet
Responsible for building and maintaining the Service relationship, understanding their strategic and operational goals and ensuring that service level meets or exceeding expectations. Tasks include:• Single Point of Contact for Services and Support • Deliver service performance reviews• Creation and maintenance of Service Development Plans
SKILLS
ABOUT MARCO CARLONI
Customer-focused technical account manager and I’ve worked as project manager, team manager and product manager for both pre-sales and post-sales support in international technology-driven environments. I liaise with sales, marketing and logistic teams in order to achieve common objectives in taking care of quality and time-to-market. I have been responsible for the delivery process of new products following the customizations, requirement’s implementation, trials and piloting of new technologies and new procedures, non-conformity correction, presentations and demos for products and services. I’ve deal with customers and third parties on multiple levels of their organizations establishing cooperative relationships.
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