Marco Túlio Toledo
Customer Success Manager - Amer @Slack
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WORK HISTORY
Customer Success Manager - Amer @Slack
Montreal, QC, CA
EDUCATION
Universidad EAFIT
Spanish
Universidade FUMEC - Oficial
Law
Ontario Institute for Studies in Education of the University of Toronto
Training & Development, Human Resources Management
UC Santa Barbara
Customer Experience Program
ABOUT MARCO TÚLIO TOLEDO
Olá/Hello/Bonjour, thanks for stopping by! I’m passionate about helping customers realize real, lasting value from their tools — especially when those tools are as powerful as Slack. I specialize in turning “How do we use this?” into “How did we ever work without this?” With 6+ of experience in tech support and customer success, I’ve developed a keen sense for translating customer needs into lasting business impact. I believe success isn’t just about resolving issues — it’s about enabling outcomes. Whether I’m guiding a Slack workspace launch, designing a maturity play, or mitigating risk in a strategic account, I’m focused on what moves the needle for the customer. Today, I help enterprise teams unlock the full value of Slack — not just through adoption, but through transformation. My approach is rooted in discovery, cross-functional collaboration, and delivering prescriptive guidance that aligns with each customer’s unique goals. From accelerating workflows with AI to scaling best practices across lines of business, I’m here to ensure that every Slack experience drives measurable value — and builds trust that lasts. Let’s build better ways of working, together. 🫸 🫷
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