Marco Montini
Customer Success Manager @SKEEPERS
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WORK HISTORY
Customer Success Manager @SKEEPERS
Milan, IT
Manage a portfolio of Key Accounts on 4 different solutions (Verified Reviews, Influencer Marketing, Customer Experience, Live Shopping), building a custom success plan and developing strong and trusted relationships- Manage the onboarding of new customers: set-up of the solution, training and deployment- Maintain customers satisfaction at all time to ensure retention and avoid churn- Identify upselling and cross-selling opportunities together with the Sales team- Inform customers about new features and suggest improvements to the technical team.
EDUCATION
Università Cattolica del Sacro Cuore
Bachelor's degree, Language Sciences
Università Cattolica del Sacro Cuore
Master's degree, Language Sciences
Universidad Pablo de Olavide
LLP Erasmus
SKILLS
ABOUT MARCO MONTINI
Customer Success Manager @ Skeepers
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