Marco Miceli
Customer Success Manager @Moody's Analytics
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WORK HISTORY
Customer Success Manager @Moody's Analytics
Milan, IT
Lead of the after-sales client lifecycle- Achieving stakeholders\' desired outcomes by developing relationships built on trust and integrity- Hosting the Voice of the Customer (VoC) forums, conducting C-SAT surveys & completing NPS outreaches- Serving as the centralised point of contact between the client and internal stakeholders, then coordinating Moody\'s Analytics responses to requests from clients- Assisting in the preparation and circulation of market insight comments to create awareness of Moody\'s expertise internally and externally
EDUCATION
Universidad de Salamanca
Master's degree
Università degli Studi di Palermo
Traduzione, Italiano L2 e interculturalità.
SKILLS
ABOUT MARCO MICELI
Professional in MKTG field with 10+ years of experience, an international background and 360° knowledge in Sales, Events, Account Management B2B/B2C, Customer Success and Enrollment & Admissions for the Education Industry.
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