Ankush Gangopadhyay

Senior Customer Success Manager @Moody's Analytics

Bengaluru, IN

Managed a portfolio of 5Mn USD across 70 clients including Corporates, Professional Services, Government and Financial Institutions in South Asia and Middle East covering SaaS Products forKYC, Supplier risk, ESG and Transfer Pricing use cases• Fostering relationships and successfully upselling services contributing to 112% SRB (Sales Renewable Base)• Implemented data-driven success plans, resulting in a 98% customer retention rate and conducted Quarterly Business Reviews for Tier 1 and Tier 2 clients with C-level executives• Utilized customer health metrics to customize interventions for at-risk accounts, reversing potential churn and solidifying business.• Collaborated with the product team to deliver custom solutions for high-value clients, enhancing product adoption by 44%.• Piloted a cross-sell strategy which resulted in 380k USD additional revenue in a year• Initiated a proactive outreach program for clients at risk of non-renewal, achieving a 90% save rate on those accounts.• Launched a targeted educational webinar series, attracting over 300 attendees in APAC, Middle East

SRM IST Chennai

Bachelor of Technology (BTech), Mechatronics

T A Pai Management Institute, Manipal

Master of Business Administration (MBA), Marketing/Marketing Management, General