Marc Gafoor

Specialist Iii @Comcast

GA, US

Successfully identified, created, and implemented process improvements in permit management, leading to more efficient tracking and quicker response times- Audited over 500 courtesy accounts, identifying discrepancies and opportunities for improvement, resulting in increased efficiency and accuracy- Developed and implemented a comprehensive permit escalation tracker and checklist in Excel, driving up ROI and passing count on new-project build-outs- Created a Pole Attachment Agreement tracker, and actively monitored and reported on changes in pole rent rates, and extension dates, enabling informed decision-making and strategic planning.