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Marcelo Vieira
COO, Chief Operating Officer @Aon
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WORK HISTORY
COO, Chief Operating Officer @Aon
São Paulo, BR
Board Member, C-LevelAs Chief Operating Officer at AON Brazil — the market leader in its segment— I lead operational strategy across a continental-sized country, spanning all 27 states (~9 million Km2). We have pioneered transformative automation initiatives, including AI, RPA, and API integrations, that are reshaping the entire operational value chain between clients, carriers, insurance companies and business partners.My current scope includes P&L Management, Business Strategy, Project, PMO & Process Redesign, Real Estate & Facilities, Procurement, CX Delivery, and Audit, Risk & Controls. These efforts have delivered measurable impact:~500 staff 400 bps annual average costs spread+50% overall productivity per FTE+93% people engagement-90% in Errors & Omissions-80% in Cash Collection >60d
EDUCATION
Harvard Business School
Executive Education, Leadership and Creative Thinking
FGV - Fundação Getulio Vargas
Executive MBA, Business Administration and Management, General
FIA Business School
Executive MBA
St. Matthew's College
Data Processing & Analytics
Centro Universitário FMU | FIAM-FAAM
Bachelor's degree, Economics
Columbia Business School
Post MBA, Management and Corporate Strategy
Cornell University
Executive Education, Entrepreneurship/Entrepreneurial Studies
SKILLS
ABOUT MARCELO VIEIRA
Board Member & C-Level Executive with global leadership experiences across Brazil, LATAM, United States, Canada, Middle East & Africa, UK, Italy, Romania, China, and India.Passionate about fostering transformational environments, empowering people through leadership, and building thriving multicultural teams.Economist | Dual Citizenship (Brazil & Portugal)| MBA | International programs at Harvard Business School (Boston), Columbia Business School (NY), and Cornell University (London & Chicago).Expertises: Technology & Process Innovation | Financial Management & Resource Allocation | Risk and Compliance | Workforce Management & Productivity | Customer Service & Experience | Real Estate & Facilities | Strategic Projects Portfolio.Insurance & Brokerage | Financial Services & Payments | Banking & Cards | Global Competency Centers
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