Marc P.
Information Technology Manager @RTA: The Fleet Success Company
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WORK HISTORY
Information Technology Manager @RTA: The Fleet Success Company
Glendale, AZ, US
Directed and managed day-to-day IT operations, ensuring reliable performance, availability, and security across infrastructure, networks, cloud services, and end-user systems.• Provided hands-on leadership of deskside and user support, resolving complex technical issues, minimizing downtime, and maintaining high levels of internal customer satisfaction.• Led hardware lifecycle management and deployments, including workstation provisioning, system configuration, upgrades, and replacements with minimal business disruption.• Designed, implemented, and maintained enterprise backup and DR solutions, improving data protection, and operational readiness.• Managed and optimized network infrastructure, including firewalls, switches, and wireless systems; led a full modernization initiative transitioning legacy network equipment to Cisco Meraki end-to-end solutions to enhance performance and security.• Developed, documented, and enforced IT policies, standards, and operational procedures to support compliance, consistency, and efficient service delivery.• Collaborated closely with business leaders and cross-functional teams to align IT solutions with organizational objectives, operational needs, and growth initiatives.• Monitored IT performance, identified operational risks and improvement opportunities, and evaluated technologies and process improvements to enhance reliability, security, and service delivery.• Led identity and access management initiatives, including transition from on-premises Active Directory to Microsoft Entra ID, improving security, access governance, and administrative efficiency• Oversaw vendor relationships and third-party service providers, coordinating support efforts and ensuring timely resolution of issues• Implemented and enforced security controls and compliance practices, successfully supporting and completing a SOC 2 audit.• Provided technical guidance, onboarding, and training to staff to ensure effective use of systems and tools
EDUCATION
University of Phoenix
MBA, Masters Business Administration
University of Phoenix
Bachelor of Science (B.S.), Business/Information System - BSB/IS
SKILLS
ABOUT MARC P.
Senior Information Technology Leader with extensive experience in service management, project management, process improvement, and cost optimization. Focused on aligning business requirements with IT service delivery to enhance return on investment and optimize total cost of ownership. Skilled in leveraging new and emerging technologies, such as AI, cloud computing, and edge computing, to transform IT infrastructure and align with strategic business initiatives. Expertise includes Service Delivery, ITIL, IT Service Management, Agile Methodology, IT Operations, and cybersecurity. SKILLS AND QUALIFICATIONS • ITIL / IT Service Management• Agile / Scrum Methodology• Project Management• Vendor Management• Cost Optimization• Enterprise Operations• Budget Management• Alignment of Strategic Goals with Technology Solutions• EMR / EHR - Cerner, Epic, McKesson, Nextgen, etc.• Digital Medial Storage SNS-EVO• Mentor customers on the use technology to solve business problems• Interview, Hiring and Staffing• Team Building• Coaching and Mentoring team members• Manage on premise and remote teams• Audit and Compliance• Data Services• Extract Transform Load (ETL)• MS SQL• SSRS - SSIS• Data Security (HIPPA PHI PCI)• Infrastructure as a Service• Hybrid Cloud Architecture• Converged & hyper converged infrastructure• AWS Cloud Architecture• Azure Could Architecture• Windows, Linux, UNIX• Virtualization VMware, Hyper-V, Citrix, Nutanix AHV• Storage Management• Data Protection• Disaster Recovery• Service Continuity• Datacenter Operations • Infrastructure Solution Design & Sizing• Active/Active Data Centers• Archive and Data Retention• High Availability Strategies
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