Dylan J.
Sr Support Engineer @RTA: The Fleet Success Company
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WORK HISTORY
Sr Support Engineer @RTA: The Fleet Success Company
Glendale, AZ, US
EDUCATION
Amazon Web Services
Cloud Practitioner Essentials (CPE)
ServiceNow
Administration Fundamentals
ServiceNow
Certified System Administrator (CSA), In Progress
Rio Salado College
GED
ABOUT DYLAN J.
ServiceNow Administrator: Expertise in HRSD, ITOM, ITSM, App Engine Studio & Change. Programming & Scripting: Developed and implemented solutions using JavaScript, ServiceNow GlideScript (Business Rules, Client Scripts, UI Policies, Catalog Client Scripts, Script Includes, UI Actions), integrated systems via API REST Messaging, & automated tasks with JSON, HTML, CSS, Python, Java, Shell, and PowerShell scripting. ITIL: Hands-on experience managing IT services throughout their lifecycle, including service strategy, design, transition, operation, & continual service improvement.
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