Marc Charles

Senior Project Manager @Centene Corporation

Managed system integration and launch for California’s Medicaid contract post-RFP, supporting 10M+ beneficiaries and ensuring federal compliance.Supported project to implement system enhancements in response to contract award for California dental plan coverage.Led effort to implement Oregon plan contract requirement aimed at including optional biographical, cultural and linguistic narratives in the provider directory.Supported implementation of Missouri Foster Care Medicaid contract, coordinating deliverables, stakeholder alignment, and system readiness.Contributed to Arizona Medicaid system migrations; tracked success metrics and documented insights to support knowledge sharing.Managed secure file transfer workflows with North Carolina healthcare facilities to enable validated health information exchange.Partnered with PwC on quality improvement assessments, helping develop strategies to enhance care and increase incentive-based revenue.Oversaw vendor engagement with Red Hat to evaluate load balancing solutions that improved infrastructure resiliency and continuity.Supported CyberArk proof of concept to assess privileged access management and strengthen identity security.Coordinated federated identity use case evaluations with PingFederate to inform enterprise SSO strategy.Collaborated with Accenture on cybersecurity assessment efforts, contributing to HITRUST certification in a Midwest Medicaid market.Piloted ServiceNow’s project management module and provided early feedback that shaped enterprise-wide rollout.