Eric Ayala
Program Manager Iv @Centene Corporation
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WORK HISTORY
Program Manager Iv @Centene Corporation
Lead large scale, cross functional projects for implementation or process improvement including working with organizational leaders for restructuring and realignment of team members. Oversee all aspects of program planning, management, and execution (scope, schedule, and budget). Create comprehensive timelines and ensure the project team creates and maintains appropriate deliverables while following project management standards.Drive large scale projects by coordinating the work of one or more project managers/business analysts who are managing the individual workgroups (Operations, Finance, Benefit Operations, etc.) involved in the project.Create meaningful dashboards for executive level update and project status. Work with teams to create reports for ongoing analytics post project implementation.Create and deliver best practice and training information to indirect reports (when applicable), peers, and other employees. Work with the training team to create/review training materials.Prepare and deliver documents for Program Steering Committees to the Executive team. Work with functional business teams’ leaders to assess program risks and issue escalate as needed to the leadership level.Proactively manage areas such as risk, budget/forecast, dependencies, etc. Prepare strategic analysis of potential business and/or operational opportunities as needed.Serve as the first escalation point for project issues and risks. Work directly with the project teams to resolve issues and create risk mitigation plans. Escalate well-formulated issues and risks to leadership. Effectively communicate business and technology issues and solutions.
EDUCATION
Villanova University
Lean Six Sigma Black Belt - Healthcare
Aveta Business Institute
Six Sigma
SKILLS
ABOUT ERIC AYALA
I am an experienced healthcare leader with 20 years of progressive leadership in the healthcare services industry, specializing in process improvement, product development, and large-scale project management. With a background rooted in Lean Six Sigma methodologies and project management (CAPM, LSSBB), I have a proven track record of driving impactful change, optimizing operations, and leading cross-functional teams to successfully deliver complex initiatives.Currently at Centene, I manage the end-to-end product lifecycle, from strategy and planning to execution and migration, focusing on integrating Amazon Connect solutions into Medicaid, Marketplace, and Medicare services. My expertise spans across process improvement, implementation management, and product demonstrations, where I bridge the gap between technical teams and business stakeholders to ensure seamless communication and alignment. One of my proudest accomplishments has been leading the largest telephony platform migration to date, alongside implementing comprehensive business user testing and defect management processes.Throughout my career, I’ve consistently focused on maximizing operational efficiency, reducing costs, and delivering high-quality products. I’m skilled at identifying gaps, refining business and technical requirements, and guiding teams through the complexities of large-scale implementations. My ability to influence without authority and drive stakeholder buy-in has been critical in managing successful product and process outcomes.I am deeply passionate about continuous improvement, and my work reflects my commitment to delivering products that not only meet customer needs but also create measurable value for the organization. Whether through process optimization, client implementations, or strategic product leadership, I am focused on results that make a real difference.Key Areas of Expertise- Product & Project Management (Agile, SAFE, Lean Six Sigma)- Process Optimization & Improvement (Cost Savings, Operational Efficiency)- Telephony & Cloud-Based Solutions (Amazon Connect, Migration)- Stakeholder Alignment & Cross-Functional Collaboration- Large-Scale Implementations & System Migrations- Data & Business Analysis | Vendor Management- Team Leadership & Development | Executive CommunicationI am always looking to connect with other professionals who are passionate about driving innovation and making a meaningful impact in healthcare. If you\'re interested in discussing how we can collaborate or share insights on industry trends, feel free to reach out.
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