Marc Boehmig
Operations Manager Amazon Stores @Amazon
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WORK HISTORY
Operations Manager Amazon Stores @Amazon
Berlin, DE
Spearheaded strategic development of internal network, overseeing engagement, infrastructure, and stakeholder management. Led high-performing team of up to 12 managers and up to 300 CS associates, consistently achieving Amazon KPIs. Drove DE-network expansion focusing on flexibility and scalability. Implemented process improvements, optimizing service quality and satisfaction. Collaborated cross-functionally with regional directors and support functions. Championed personnel development through Amazon leadership principles. Managed complex CS issues, developing proactive solutions. Implemented innovative processes for multilingual support. Strategically improved company position and profitability through Lean/Kaizen initiatives.
EDUCATION
Durham University
Bachelor of Arts - BA, Management, Tourismus und Reisedienste
EBC Hochschule
Betriebswirt, Management, Tourismus und Reisedienste
SKILLS
ABOUT MARC BOEHMIG
Our mission is to be Earth’s most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time. Come build the future with us.
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