Marat Grinberg
Senior Customer Growth Executive @Infobip
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WORK HISTORY
Senior Customer Growth Executive @Infobip
Jersey City, NJ, US
Work with customers on their omni-channel communication strategy, this includes account security notifications (2FA, OTP, unauthorized attempts), promotional messaging, customer journey orchestration, chatbots, conversational commerce, cloud contact centers and other types of communication via various regional or use case specific channels such as SMS, MMS, WhatsApp, Email, Voice and others. A significant part of this role is focused on building and maintaining strategic relationships inside of a customer organization by providing value in all interactions as well as representing Infobip to the customer and the customer to Infobip.
EDUCATION
Pace University - Lubin School of Business
BS, Finance, General
SKILLS
ABOUT MARAT GRINBERG
As a Senior Customer Growth Executive for Infobip, I get to work with corporations to reinvent their communication strategy, make it cost-effective and enhance customer experience or shape the future of customer experience through contextual communications. I am passionate about working with companies and helping them communicate with their customers, allowing for true multi-platform seamless 2 way communication. This technology has been leveraged for everything from double digit lifts in CSAT scores for global SaaS companies and on-demand organizations to double digit lifts in e-comm and brick-and-mortar conversion for hybrid retailers. All this while drastically improving the customer experience (read: brand loyalty) at every stage. Connect with me to learn how your company can start.
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