Manuel Ospina
Global Customer Success Account Manager @Microsoft
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WORK HISTORY
Global Customer Success Account Manager @Microsoft
Berlin, DE
I own Microsoft\'s Customer Success engagement strategy for Europe’s leading SaaS company and its key line of business. As a trusted advisor, I lead strategic planning engagements that transform customer business outcomes into actionable recommendations and initiatives. I oversee the entire customer lifecycle—from discovery to delivery—ensuring operational excellence and the implementation of best practices.
EDUCATION
IE Business School
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universidad Santo Tomás
Telecommunications Engineering, Information Technology
Universidad de Los Andes
Business Telecommunications Management Postgraduate degree
ABOUT MANUEL OSPINA
As an engineer with an MBA and PMP, I\'m passionate about unlocking the full potential of…
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