Manuel Malaspina
Senior Customer Success Manager @Sprinklr
Cambridge, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2022 — Present
Senior Customer Success Manager @Sprinklr
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Milano, IT
Managing Strategic (1M+ ARR) and Large Enterprise accounts covering Core (Social, Marketing & Ads) and CCaaS (Omnichannel contact center) solutionsFY26 Portfolio size: 6M+ ARRFY25 Retention Rate: 100%FY24 Retention Rate: 97%2x North Star Award Winner (EMEA top performers)
EDUCATION
N/A
PACLE A. Manzoni
High School Diploma
N/A
Libera Università di Lingue e Comunicazione IULM
Degree in Public Relations and Corporate Communication
SKILLS
CrmCustomer ExperienceMarketing Via E-MailSocial MediaCmsPubbliche RelazioniDigital MarketingMarketing AutomationMicrosoft OfficeSalesTeam WorkingEmail MarketingMarketing DigitaleCustomer CareStrategia DigitaleCustomer RetentionEmail Delivery StrategyAutonomous WorkingCustomer ServiceReporting & AnalysisVenditeComunicazioni AziendaliManagementEloquaAccount ManagementProximity MarketingSocial Media MarketingMobile MarketingE-CommerceMarketingSaasConsulenzaWebinar ManagementMarketing CommunicationProject ManagementMarketing StrategyStrategia Di MarketingMarketing OnlineMarketing MulticanaleAssistenza Clienti
ABOUT MANUEL MALASPINA
Senior Customer Success Manager @ Sprinklr (SaaS - CX - CCaaS)
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