Aishwarya Anand
Platinum Support Account Manager @Sprinklr
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WORK HISTORY
Platinum Support Account Manager @Sprinklr
Bengaluru, IN
Primary Customer Support POC for major global accounts, managing inquiries across multiple regions. Drive resolution of high-volume support cases weekly through cross-functional collaboration, ensuring SLA compliance. Advocate for client needs as the technical voice of the customer, effectively escalating and resolving product issues. Prepare and present reports on customer health and action plans to internal stakeholders, driving continuous improvement. Demonstrate expertise in cross-functional team collaboration to enhance service delivery and support quality.
EDUCATION
Alliance University
Bachelor of Business Administration - BBA, Marketing
ICFAI Foundation for Higher Education, Hyderabad
Master of Business Administration - MBA, Marketing and Operation
ABOUT AISHWARYA ANAND
Our team at Sprinklr thrives on delivering top-notch client satisfaction, and as the current Platinum Support Account Manager, my role is pivotal in maintaining this standard. With a strong educational foundation in Marketing and Operation from ICFAI Foundation, I employ data analysis and cross-team collaboration to not only meet but exceed client expectations.Previously, as a Senior Associate in Machine Learning Services, I led feature delivery and optimized program management processes, which strengthened client relationships and internal efficiency.
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