Mansi Mishra

Account Manager @BYLD Group

Gurugram, IN

Managed and grew a portfolio of B2B accounts by maintaining strong client relationships, preventing churn, and driving renewal rates through strategic engagement and value delivery-Conducted proactive upselling and cross-selling by analyzing client profiles, purchase history, and usage data, prioritizing high-potential accounts for targeted outreach via cold calls and personalized emails-Led new business acquisition efforts, identifying and engaging with decision-makers through outbound prospecting, cold calling, and lead generation on platforms such as LinkedIn and ZoomInfo-Converted marketing-generated leads into revenue opportunities within SLA timelines, contributing to consistent month-over-month growth-Performed in-depth account research, including contract analysis, past engagement reviews, and industry trend studies, to uncover expansion opportunities-Maintained a robust sales pipeline, ensuring accurate forecasting and timely reporting of progress, wins, and risks to leadership-Partnered cross-functionally with product, finance, and technical teams to create tailored proposals and ensure seamless solution adoption-Acted as the primary client contact for escalations, ensuring quick resolution of issues and high satisfaction across ongoing services and subscriptions.

Dr. D. Y. Patil B-School, Pune

Master of Business Administration - MBA

National Institute of Management Technology (NIMT)

Bsc Biotechnology