Manju Nair

Senior Service Delivery Manager @Capgemini

Philadelphia, PA, US

Leading Service Delivery End User Services engagements - Service Desk Support, Workplace Services and Asset Management & Hardware Provisioning for the North America Region. Successfully transitioned Tools and Technologies that drives transformation in Service Desk and End user Computing space leveraging user self healing, automation and digitalization.• Transforming the Digital Experience by introducing AI Driven solutions. Analyzing the current operations and workflows by working alongside the Technology teams, working through functional solutions. Testing and design to deploy BOTS, Virtual Assistants and AI driven analytics.• Excellent relationship skills and ability to form strong networks with proven ability to successfully lead multiple concurrent priorities in addition to strong judgement and critical thinking skills.•Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and Knowledge of business• Continual Service Improvement through ITIL best practices (Kaizen & Six Sigma)