Manjot Kaur

Technical Support Engineer @Check Point Software

Ottawa, ON, CA

Provided expert support for Check Point’s network security products in production environments, resolving advanced firewall, servers, VLAN, routing, networking, and threat prevention issues. Assisted customers with configuration, deployment, upgrades, and optimization of Check Point products. Diagnosed and resolved complex network/security issues using logs, packet captures, and diagnostic tools. Managed escalated cases from investigation to resolution, delivering timely fixes and root cause analysis in coordination with R&D and product teams. Communicated directly with customers via remote sessions, email, and phone to diagnose and resolve critical issues. Documented investigations in Salesforce and contribute to the internal knowledge base through article creation. Maintained up-to-date knowledge of Check Point technologies, threat intelligence, and industry security trends. Utilized tools like Wireshark, Smart Console, SmartView Tracker, and CLI for in-depth troubleshooting.

Southern Alberta Institute of Technology (SAIT)

Diploma, Information Systems Security

Kamla Nehru College for Women Phagwara.

Post Graduate Diploma in Computer Applications , Computer Applications

Kamla Nehru College for Women Phagwara.

Bachelor of Science, Physics, Mathematics and Chemistry