Manish Ghimire

Business Analyst Product Owner @Liberty Mutual Insurance

Columbia, MD, US

Liberty Mutual is a global leader in property and casualty insurance, committed to delivering innovative products and services that provide peace of mind and protect what customers value most. This project is centered around enhancing digital experience for personal and commercial insurance customers, streamlining claims processing, and improving risk assessment models to drive better business outcomes.• Collaborated with business stakeholders to gather and analyze requirements for enhancing insurance products and services.• Documented detailed business requirements, converting them into actionable user stories and functional specifications to guide the development team.• Led discussions with claims, underwriting, and IT departments to ensure effective integration of business needs into technological implementations.• Developed and maintained comprehensive data mapping documents, aiding in the efficient migration and integration of data across systems.• Analyzed and redefined existing business processes to improve efficiency, reduce costs, and enhance customer satisfaction.• Coordinated with development and QA teams to oversee the implementation process and resolve any issues arising during development.• Supported regulatory compliance efforts by documenting data flows and ensuring alignment with industry standards and legal requirements.• Conducted SQL queries to validate data integrity and support data-driven decision-making.• Worked closely with Data Governance teams to ensure that data management practices align with organizational standards and regulations.• Facilitated user acceptance testing (UAT), documenting outcomes and coordinating with stakeholders to refine software solutions.