Manfred Klement
General Manager, Eu Heavy & Bulky Retail @Amazon
Signup · Get unlimited contacts
WORK HISTORY
General Manager, Eu Heavy & Bulky Retail @Amazon
Munich, DE
Full P&L ownership for EU Heavy & Bulky Retail across 5 markets (UK, DE, FR, IT, ES) • Accountable for profitability, growth, and customer experience in one of e-commerce’s most complex logistics categories • Delivered record-high delivery excellence, best performance in category history • EU owner of large-scale cost optimization programs while improving CX and reducing waste • Appointed EU AI Coordinator, driving GenAI use cases to predict and prevent customer delivery issues • Leading and developing senior leaders across 7 European locations
EDUCATION
Hochschule der Medien, Stuttgart, Deutschland
Bachelor of Engineering, Packaging Technology
Mae Fah Luang University, Chiang Rai, Thailand
Food Technology
FOM Hochschule für Oekonomie & Management, Stuttgart
MBA – Master of Business Administration, Focus: Strategic Leadership, Operations Management, Financial Management
ABOUT MANFRED KLEMENT
I am a General Manager at Amazon with full P&L ownership for Heavy & Bulky Retail across 5 European markets, operating at the intersection of commercial strategy, operations excellence, AI innovation, and customer experience.With 12+ years at Amazon and a background in Packaging Engineering + MBA, I bring a rare combination of engineering precision and business leadership. This allows me to connect decisions across product design, pricing, vendor strategy, supply chain, and last-mile delivery — always starting from the customer.What I lead: • Full EU P&L accountability across complex, high-cost retail categories • Product, pricing & vendor strategy across multi-country marketplaces • EU-wide transformation programs spanning Retail, Supply Chain, Customer Service, and Operations • AI & GenAI adoption to proactively prevent customer issues and improve delivery experience • Sustainability & packaging optimization, reducing waste while protecting CX and marginRecent impact: • Record-high delivery excellence in one of e-commerce’s most complex logistics categories • Leading major EU cost optimization programs while improving customer experience • Appointed EU AI Coordinator for Heavy & Bulky retail • Driving scalable sustainability initiatives through Ships-in-Product-Packaging (SIPP)What motivates me:Solving complex problems where logistics, customer expectations, sustainability, and financial performance collide — at European scale.Let’s connect if you’re interested in:EU retail leadership, P&L ownership, AI in supply chain, logistics transformation, sustainability, or complex multi-market operations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.