Mandy Russell

Manager - Emea Services @EXFO

Southampton, GB

Implemented and managed, Internal Sales and Demonstration Department in Oulu Finland, recruiting key dual language employees• Led recruitment drive throughout EXFO Europe Ltd• Driven Change through the business enabling ‘SMART’ ethics• Created quality management processes including staff handbook and disaster recovery plan• Managing and monitoring performances through KPI’s• Implemented a Competency based recruitment and appraisal scheme• Created an internal company business case using ‘SWOT’ analysis to encourage and drive through change• Work closely with European Sales Team to facilitate extra sales revenue• Manage company benefit schemes locally• Yearly management of departmental budgets• Coaching/ Supporting/ Inspiring all employees to progress

Watford Grammar School For Girls

10 O'Levels, Grammar School