Manasa G.

Senior Servicenow Consultant @Tarion

ON, CA

Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions.• ServiceNow instance core setup and configuration and customizations.• Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.• Design and Development of Applications and modules to deliver the client’s business requirements.• Timely support to resolve any implementation and performance issues reported on tool.• Design and Configuration of workflows for multiple type of changes as per the Change Advisory Board requirements as part of the Change Management modules.• Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs• Configuration of Email Notifications and Alerts to notify users about specific activities in the system• Developed custom probes and sensors to update the CMDB through ServiceNow Discovery.• Integrated Confidential Incident management with UNISYS Service request management system (SRMS) using web services like SOAP API.• Designed and developed a custom orchestration activity in ServiceNow to automate Oracle Password Reset.• Involved in Knowledge Management, Problem Management, Incident Management, and Demand & Release Management enhancements.• Facilitating the continuous service improvements within Incident Management, Change Management and Service Request Management modules.• Performing environmental promotional activities from Dev to Stage and Test.• Create monthly metric reports for IT management teams and assist with scheduling data exports to application owners.• Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.