Mallory Jones
Technical Support Analyst @American Red Cross
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WORK HISTORY
Technical Support Analyst @American Red Cross
US
Volunteer with American Red Cross Helpdesk • Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods. • Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization. • Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues.
EDUCATION
Wake Technical Community College
Associate of Arts - AA
CourseCareers
Selling Skills and Sales Operations, Pass
ABOUT MALLORY JONES
two roads diverged in a wood
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