Malkeet Singh
Customer Success @Workato
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WORK HISTORY
Customer Success @Workato
Bengaluru, IN
EDUCATION
Alliance University(MBA)
Master of Business Administration (M.B.A.), Marketing
ABOUT MALKEET SINGH
As a Sr. Customer Success Manager, I am a versatile professional with experience engaging with C-level executives, managing projects, and driving business growth. My core focus is building strong, trust-based relationships with customers, understanding their needs, resolving issues swiftly, and ensuring their business objectives are met.I am passionate about fostering long-term relationships and providing end-to-end support for organizational growth. With more than a decade of experience, I assist my customers in transforming traditional business processes, modernizing services, and creating new solutions that align with evolving market demands and realize value.I work closely with leading enterprise accounts, conducting Quarterly Business Reviews (QBRs) with C-level stakeholders to discuss ROI, future planning, analytics utilization, and growth opportunities.Expertise:Customer Success ManagementRelationship BuildingChange ManagementTailored use case implementationMapping business objectives both qualitatively and quantitativelyAnalyzing and aligning business goals with ROI metricsFacilitating Quarterly Business Reviews with C-level executives
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