Malick Guindo
Product Support Analyst @D2L
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WORK HISTORY
Product Support Analyst @D2L
Winnipeg, MB, CA
Deliver technical and product support for Brightspace, resolving SaaS issues under SLA timelines.* Use SQL, logs, and structured testing to perform root cause analysis and validate system behavior.* Troubleshoot SSO/LDAP, integrations, and access issues to maintain platform reliability.* Analyze recurring defects using SQL and Excel, identifying trends and driving proactive improvements.* Submit bug reports and feature requests, partnering with Engineering and Product teams.* Create support documentation and contribute to scalable knowledge sharing.* Collaborate cross-functionally with Product, Engineering, and other support teams to resolve complex cases and improve system workflows.
EDUCATION
Vistula University
Bachelor's degree, Computer Science
ABOUT MALICK GUINDO
I am a very good communicator and find it\'s easy for me to relate to other people. I really enjoy learning new things and am constantly seeking out new learning opportunities.
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