Krista Crockett

Director, Customer Success @D2L

Arlington, VA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2023 — Present

Director, Customer Success @D2L

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Lead a 25-person Customer Success team overseeing $130M+ ARR across strategic, enterprise, mid-market and SMB scaled segments, achieving 97% Gross Revenue Retention (GRR) in fiscal year.

EDUCATION

N/A

Saint Joseph's University - Erivan K. Haub School of Business

BS, Marketing, Sports & Entertainment

SKILLS

Market ResearchBusiness NetworkingLeadershipSalesforce.comCrmTalent ManagementSocial NetworkingBuilding RelationshipsTrainingNew Business DevelopmentRecruitingExecutive SearchContract RecruitmentInterviewingTalent AcquisitionSourcingTemporary PlacementHiringInterviewsSalesProject ManagementStart-UpsBusiness DevelopmentNegotiationTeam ManagementAccount ManagementTechnical Recruiting

ABOUT KRISTA CROCKETT

Strategic Customer Success Leader with experience scaling global customer success programs, aligning customer insights with enterprise growth strategy, and leading teams that drive product adoption, retention, advocacy and expansion at scale. Known for transforming operations into data-driven, customer-centric systems that accelerate long-term value realization and revenue growth.My happy place is when I\'m coaching and empowering teams, elevating customer experiences, and driving continuous improvement in fast-paced, high-growth environments.

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