Malcolm Desouza
Sr Support Technician @MCAP
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WORK HISTORY
Sr Support Technician @MCAP
EDUCATION
Humber College
Computer Informations Systems Co-op Program
SKILLS
ABOUT MALCOLM DESOUZA
An experienced Senior Software Support Engineer with significant software technology experience specializing in global customer success.An effective communicator and collaborator who works with software developers and clients to investigate, analyze, and resolve technical issues. Managed and supported executives & external high value client accounts. Takes full ownership of issues, partners with colleagues and directs cross functional processes to resolve issues to client satisfaction.Functional & Technical Skills:• Oracle E-Business Suite Products Specialist• Oracle Application Framework (OAF)• Java Technology Foundation• Oracle Web ADI• Oracle System Administration• Weblogic • Oracle Forms• Jdeveloper• Mobile Web Applications• Microsoft Office Suite• Operating Systems: Unix/Linux, Windows• Databases: OracleSkills: • Problem Solving • Coaching & Mentoring• Team Leadership• Organizational skills• Relationship Building / Management • Complex problems and issue management• TrainingPlease contact me @ m••••••••@gmail.com. I look forward to connecting, networking and helping each other continue to grow professionally.
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