Makenzie Smith

Data Center Technician @Oracle

Lead the carrying out of daily and weekly tasks and projects, including managing 3 ticket queues, setting priorities, monitoring Slack channels, and coordinating issue resolution across various teams • Ensure compliance with service level agreements, triaging tickets, assigning them to techs, and monitoring progress • Serve as the point of contact and escalation point for the data center technician team for all issues • Lead team meetings, onboard new hires, and interview new hires for data center operations and external vendors • Assist with developing and analyzing project plans • Manage the $1M inventory of 17K+ IT supplies and spare parts, checking and documenting levels regularly and resolving issues related to ordering, receipt, and processing of new parts • Organized and supported the migration of 2 storage rooms into 1 • Served on the team of 8 that built out 2 of the first ONSR data centers • Developed process documentation for new hires and existing employees • Collaborate with vendors to obtain replacement hardware or software and escalate more complex concerns • Set up new desktop systems, configure laptops for incoming employees, load required software, and arrange for server permissions