Majid H.

WORK HISTORY

EDUCATION

ABOUT MAJID H.

Experienced Business Analyst with over 10 years in Telecoms, Financial Services, and Energy, partnering with leading organisations including Openreach, BT, RBS, and Lloyds. I specialise in turning complex business objectives into actionable solutions that deliver measurable impact.I hold a professional certification in Business Analysis and have led multiple business transformation initiatives from requirements gathering through to successful delivery, often managing Business Analysts and project support staff to achieve outcomes on time and within scope.I am recognised for my ability to streamline processes, implement Salesforce/CRM solutions, and optimise ERP platforms to improve efficiency and reduce costs. Alongside technical expertise, I bring strong stakeholder engagement skills, bridging the gap between business needs and IT delivery. Key AchievementsDelivered group-wide audits that rationalised 30 legacy systems, cutting duplication and reducing spend.Designed and implemented process automation to support the national smart meter rollout.Led successful Salesforce implementation, aligning business processes with system capability and improving customer experience.Transformed customer complaints handling processes, improving resolution times and customer satisfaction.Scoped and mapped IT integration for 24 company acquisitions, ensuring seamless onboarding.Mentored and developed Junior Business Analysts, fostering knowledge-sharing and best practice. Methodologies & Frameworks: Agile, Scrum, Waterfall, Prince2 Software: Microsoft Office (Excel, Word, PowerPoint, Outlook), Visio, Project, Teams, Confluence Technical Expertise: Salesforce Implementation, Business Intelligence, Data Mapping, CRM, ERP Systems, System Integrations What I Bring: A proven ability to deliver transformation, implement Salesforce, and enhance systems, with the agility to operate across different industries and methodologies.