Emma Moon-Tucker

Project Manager (Business Change) @Riviera Travel

Burton upon Trent, GB

Duties involve delivery of complex projects on a cross discipline and multi supplier basis across the UK & US.CommissionsDelivered commercial & system capability enabling agents to earn commission on Add-ons. Has driven measurable uplift in commercial performance. Booking Upgrade Conversion Rate: Achieved 24% conversion a +3% increase compared to the same period last year. Average Selling Price (ASP) of Upgrades: an uplift of £107 versus the same period last year.AnaplanTransition to Anaplan for Cost Management: Excel cost sheets ceased. All cost changes directly entered in the Anaplan system, reduced risk of errors. Enhanced performance and faster run times resulted in ~95% reduction in processing time. System Enhancements: resulted in improved decision-making and historical tracking, faster resolution and reduced rework. Full audit trail on all cost lines, supporting traceability and reporting. Customer Information Panel (CIP)Delivered a cross-regional CIP integrated with booking systems, enabling agents to view customer profiles and booking history in one place. Standardised call handling scripts, escalation paths, and training materials across UK and US.US APIIntegrated APIs with Cabin Select to distribute Riviera US cruise inventory to the largest GDS distribution channels. Distributor Booking Volume across North America +15–25% increased reach and conversion. Onboard RevitPay & Checkout.comi. Strategic cost optimisation achieved through the elimination of high cross-border transaction fees, delivering estimated savings of ~1.4% per transaction.ii. Reduced operational and financial risk through enhancing the payment structure.Provided contingency against single-point failures, processor outages and regional disruptions. Small Change Programme Led the design and implementation of a strategically prioritised Small Change Programme in partnership with Exec Board, ensuring alignment with business objectives and resource capacity.

Nottingham Trent University

Bachelor’s Degree