Mahsa Shahhosseini
Senior Operations Specialist @Amazon
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WORK HISTORY
Senior Operations Specialist @Amazon
Toronto, ON, CA
EDUCATION
Pars University of Art and Architecture
Unfinished
Aria University of Science and Sustainability
Bachelor of Architecture - BArch
ABOUT MAHSA SHAHHOSSEINI
As a Senior Operations Specialist at Amazon, I bring expertise in data-driven investigation, contact classification, and cross-functional collaboration to improve customer experience and operational efficiency. Leading weekly contact trend analysis initiatives, I help identify misclassified seller contacts and uncover pain points, driving impactful changes that streamline workflows and reduce avoidable friction. With over four years of experience at Amazon, I have contributed to programs that enhanced contact classification models and reduced recurring seller pain points. My proficiency in leveraging AI-supported tools and dashboards empowers my team to refine processes and address critical CX blockers. I am motivated by the opportunity to drive meaningful customer-centric improvements through analytical insights and strategic stakeholder alignment.
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