Mahonnath Raj N D
Gsm @Holiday Inn Express
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WORK HISTORY
Gsm @Holiday Inn Express
Oxfordshire, GB
As a Guest Services Manager at Holiday Inn Express, I play a pivotal role in ensuring exceptional guest experiences while maintaining smooth hotel operations. I collaborate closely with team members to achieve key performance targets, fostering a positive and results-driven work environment.Key responsibilities include:Supporting the front desk team to provide outstanding customer service, addressing guest concerns promptly and escalating major issues to higher management when necessary.Maintaining a clean, safe, and welcoming environment by adhering to health and safety regulations, minimizing accident risks, and ensuring compliance with hotel policies.Taking proactive measures to promote a safe working environment through the implementation of regulatory standards and best practices.Demonstrating a strong understanding of industry trends and continuously seeking improvements in processes to enhance operational efficiency.Adapting to additional responsibilities as needed to support the team and contribute to overall hotel success.My role is centered on ensuring guest satisfaction, optimizing team performance, and upholding the high standards of Holiday Inn Express.
EDUCATION
Bishop Cotton Academy Of Professional Management
Bachelor of Business Administration, Marketing
Oxford Brookes University
Msc, Digital marketing
Bengaluru City University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Oxford Brookes University
Master of Science, Digital Marketing
ABOUT MAHONNATH RAJ N D
I have a MSc in digital marketing degree in educational front and am eager to learn and awaiting an opportunity to leverage my capabilities as a project lead I did strategies, formulated ideas and made sure my group was performing at its best. in my university intra level competition Passionate about learning business concepts and possess the ability to handle work pressure & costumer issues professionally. I have exceptional advisory skills to guide my peer groups. I worked for Responsive MTS as AD-ops analyst, I worked as media ops senior associate in Annalect which is part of Omnicom media group (DIT for l\'oreal Group)!I am eager, enthusiatic & looking forward to learning something new to enhance my career and growth opportunities in the field of digital marketing!
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