Mahima Bakshi

Front Office Executive @Le Meridien Mahabaleshwar Resort & Spa

IN

Managed front desk operations as well guest relations, serving as the first point of contact for clients, visitors, and guests.Provided exceptional customer service, handling inquiries, addressing complaints, and ensuring a positive visitor experience. Effectively managed incoming calls, directing them to the appropriate person or department, and overseeing correspondence (email and physical mail).Facilitated efficient communication and collaboration between the front desk team and other departments (e.g, housekeeping, maintenance) to ensure seamless service delivery.Supervised and guided front office associates, providing training, support, and fostering a positive and productive work environment.Successfully resolved issues and complaints, demonstrating strong problem-solving abilities and a customer-oriented approach.

University of Lucknow

Bachelor's degree