Kenfack Donhachi
Guest Service Representative @Marriott International
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WORK HISTORY
Guest Service Representative @Marriott International
Baltimore, MD, US
Respond to 70+ inbound calls and 100+ customer chats daily, resolving inquiries efficiently and achieving top performer status- Guide guests with detailed insights into hotel offerings and local points of interest, contributing to improved satisfaction and informed decision-making- Maintain precise transaction records within the hotel software system, ensuring data integrity and facilitating accurate financial reporting.
EDUCATION
Unversity of Yaounde
Management
Learn Quest/ Google Coursera
Certificate
ABOUT KENFACK DONHACHI
I’m a data analyst with a strong foundation in customer service and a passion for…
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