Mahesh Mehtre
Deputy Manager @Wipro
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WORK HISTORY
Deputy Manager @Wipro
Directed QA operations across 20+ moderation workflows, improving overall accuracy from 92% to 97% in 6 months.• Supervised 3 QA Team Leads and 25+ Analysts, leading weekly calibration sessions that reduced inter-rater variance by 15%.• Introduced new QA scorecards and feedback loops, driving a 20% reduction in repeat errors and aligning team KPIs withcompliance standards.• Optimized workforce planning and onboarding, cutting new-hire ramp-up time by 25% through structured training and processdocumentation.• Delivered monthly QA performance reports and remediation statistics to senior leadership, reducing issue closure time from 10days to 6 days.• Partnered with cross-functional compliance teams to mitigate harmful content risks, ensuring 100% SLA adherence on flaggedescalations.
EDUCATION
Mallareddy College of Engineering & Mgmnt Sci.
Bachelor of Technology - BTech, Mechanical Engineering
ABOUT MAHESH MEHTRE
With ~10 years of experience, I specialize in customer support, operations management…
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