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Mahbub Wahid
Senior Solutions Director @Blue Yonder
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WORK HISTORY
Senior Solutions Director @Blue Yonder
Scottsdale, AZ, US
Leading Control Tower\'s Go to Market, Deploy, and Operate teams with focus on• 2X team productivity and customer experience improvement programs• Product extensions to leverage machine learning model outputs • Creation of meaningful supply chain exceptions, their accountability, and recommendation workflowsIntroduced Value Acceleration program to create consistent client references by engaging Pre-sales, Customer Success, Operate, and Product Management teams to• Identify adoption acceleration opportunities• Pilot innovative user enablement guidance programs• Recognize recurring revenue risks and to formulate mitigation strategies• Release user feedback and experience improvement tools• Bridge Operate and Product Management teams to resolve value realization blockersH12•••23 accomplishments include• Partnering with Pre-sales and Customer Success to Increase Control Tower H2 subscription in EMEA by at least 10%• Meeting reference target• Becoming trusted partner for adoption and value realization in 75% of the accounts including leading medical device, pharmaceutical, and healthcare companies
EDUCATION
University of Dhaka
Master of Business Administration - MBA, MIS
University of Dhaka
Bachelor of Science - BS, Mathematics, Physics, and Statistics
Faujdarhat Cadet College
Higher Secondary, Science
Vanderbilt University Owen Graduate School of Management
Master of Business Administration - MBA, Finance and MIS
SKILLS
ABOUT MAHBUB WAHID
SUPPLY CHAIN STRATEGIC MANAGEMENT AND ENGAGEMENT LEADERSHIPPassionate about building lasting customer relationships by delivering value throughout their global supply chain. Led strategic initiatives and deployments in the Americas, EMEA, and APAC. Leverage extensive domain knowledge in enterprise portfolio rationalization, value proposition, integration, and deliveries resulting in consistently high Net Promoter Score. Core strength is ability to create quality client references using effective problem-solving skills in highly complex environments.Customer success specialist capable of • Innovations in supply chain visibility, collaboration, predicted time of arrival models, recommendations, resolutions, and cost to deliver areas, resulting in Transform Project of the Year award in a leading beverage distributor and a 10 NPS in a leading natural products producer.• Enabling organizations to adopt value-based delivery frameworks.• Guiding large scale programs in jeopardy to adapt their solution set, resource mix, and technology platform to meet stakeholder expectations.• Motivating Control Tower practice of 120+ consultants and WMS practice of 100+ consultants in winning EVP’s Team awards for exemplary client and internal collaboration.• Receiving Inspiring Leader award for supply chain transformation programs producing subscription renewals.Tactical strategist, who looks for client’s competitive advantages by researching• Supply chain network event orchestration and downstream workflows. • Predictive capabilities using data mining, subscription, and machine learning. CURRENT INTERESTSCustomer experience, AI based customer profile, insights and recommendations power by AI, net revenue retention, meaningful shipment tracking, machine learning, connected solutions, and the art of integration.
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