Maggie Huffman
Senior Director, Customer Experience & Enablement (Training Specialist - Sr Mgr - Sr Director) @Autoalert
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WORK HISTORY
Senior Director, Customer Experience & Enablement (Training Specialist - Sr Mgr - Sr Director) @Autoalert
Kansas City, MO, US
Originally hired as a Training Specialist and promoted through multiple leadership roles, I’ve led cross-functional teams across onboarding, training, implementation, client care, and customer success for SaaS clients across North America. I currently oversee strategy and execution for the full customer lifecycle, focusing on scalable, measurable impact. Delivered award-winning onboarding redesign, reducing churn by 14% and cutting time-to-launch by 33% Increased CSAT to 95%+ through optimized support systems and customer journey alignment Rolled out WhatFix and generative AI tools (ChatGPT, NotebookLM, Murf.ai) to scale training and personalize in-platform guidance Launched regional customer summits to deepen adoption, drive peer learning, and gather strategic feedback Partnered with Product, Support, and Success to align experience design, adoption metrics, and retention strategies Speaker at WhatFix Inspire NY (Yankee Stadium) on enabling user behavior through digital adoption tools Awards: Silver Stevie Award (2021), AutoAlert Team of the Year (2018), Employee of the Year (2019)
EDUCATION
The University of Kansas
BA, English
SKILLS
ABOUT MAGGIE HUFFMAN
Operations should create clarity, momentum, and real results — not complexity. I’m…
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