Andrew Morse
Manager, Customer Retention Dept (Dealer Services) @Autoalert
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WORK HISTORY
Manager, Customer Retention Dept (Dealer Services) @Autoalert
Kansas City, MO, US
I lead a team that uses Artificial Intelligence (AI) and clear communication to reduce churn. I’ve developed AI agents that analyze daily CRM interactions and unify signals from platform usage, dealer sentiment, billing and enterprise reports to spot at‑risk dealers. These early warnings help us address issues quickly, repair relationships and boost loyalty and revenue.
EDUCATION
Northwood University
Automotive Marketing & Management
ABOUT ANDREW MORSE
I’m an AI-forward leader focused on account management, churn reduction, and operational efficiency, using AI to solve real business problems. My background includes 15 years in automotive dealership management, leading a Nissan/Infiniti store and a full-line GM operation, along with 17 years on the vendor partner side in digital advertising, vehicle acquisition, and automotive SaaS. Across both sides of the business, I’ve focused on driving results through data-driven strategy and execution. Today, I lead a team that uses AI agents I’ve built, along with workflows and SOPs I’ve developed, to identify churn risk earlier, respond faster, and operate more effectively. I combine AI, process discipline, and clear communication to turn insights into action, reduce churn, protect revenue, and strengthen client partnerships. My experience also includes sales leadership, training, customer success, retention strategy, automotive software, data mining, equity mining, and Salesforce CRM. I’m known for being consultative, direct, and solutions-oriented, with a strong focus on helping teams work smarter and deliver measurable results.
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