Magdalena D.
Customer Success Manager, Cloud Lifecycle @Softchoice
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WORK HISTORY
Customer Success Manager, Cloud Lifecycle @Softchoice
Analyzes multi‑cloud consumption patterns to identify cost‑saving opportunities, reducing monthly spend through rightsizing, reservations, and governance improvements•Builds and delivers Quarterly Business Reviews, aligning stakeholders across organizational levels to communicate cloud value, optimization strategies, and long‑term success roadmaps•Builds individual customer success plans aligned with business goals, enabling customers to track progress and improve financial accountability•Current member and treasurer, Softchoice CS/CX Advisory Board•Attended The Customer Success Summit 2025 in Toronto
EDUCATION
Western University
Bachelor of Arts Honors, Media, Information and Technoculture, Minor in French Studies
ABOUT MAGDALENA D.
Cloud Customer Success professional with 4+ years optimizing cloud environments, delivering high‑impact executive reviews, and turning complex usage data into clear, actionable insights. FinOps Practitioner certified and fluent in CloudHealth, with a strong track record of driving cost efficiency, accountability, and long‑term cloud value. Recognized sustainability leader and founder of the Sustainable Softchoice ERG. Known for strong relationship‑building skills, trusted advisory presence with stakeholders, and a track record of elevating customer value through empathy, clarity, and data‑driven guidance.
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