Madhuporna Dasgupta
Senior Content Marketing Specialist @Hiver
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WORK HISTORY
Senior Content Marketing Specialist @Hiver
Bangalore Urban, IN
EDUCATION
University of Calcutta
Bachelor's degree, Psychology hons.
University of Mysore
Master of Science, Clinical Psychology
National Institute of Mental Health and Neuro Sciences
Fellowship in Mental Health Education, Mental Health Education
ABOUT MADHUPORNA DASGUPTA
I write content that helps customer support leaders solve real problems — managing emails and live chat, choosing the right help desk, running VoC programs, and improving the overall customer experience.I studied psychology and worked in mental health research before moving into marketing. That background shapes how I break down customer behavior, interview CX leaders, and turn conversations into actionable playbooks.I’ve led and co-led content across blogs, case studies, tools, and other branding campaigns in B2B businesses. My goal is simple: create writing that’s specific, practical, and respects the reader’s time.
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