Madhulika Kumari
Business Manager, Application Architect-servicenow, Cluster Service Delivery Lead @IBM
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WORK HISTORY
Business Manager, Application Architect-servicenow, Cluster Service Delivery Lead @IBM
Gurugram, IN
EDUCATION
NIST University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT MADHULIKA KUMARI
With nearly 18 years of IT industry experience and extensive expertise in ServiceNow, I currently work as a CSDL (Cluster Service Delivery Lead),Manager & Architect. I bring a strong blend of strategic leadership, architecture design, and delivery management to drive large-scale ServiceNow transformations across global enterprises. Core Skills & Expertise• ServiceNow Architecture & Strategy – Designing scalable, resilient, and future-ready solutions across ITSM, ITOM, ITAM, CSM, HRSD, and modules.• CSDL Leadership – Leading cross-functional teams, ensuring delivery excellence, client satisfaction, and alignment with business objectives.• Implementation & Transformation – Driving end-to-end ServiceNow implementations, migrations, upgrades, and roadmap planning.• Governance & Best Practices – Establishing standards, frameworks, and architectural governance to ensure sustainable adoption of ServiceNow.• Mentorship & Enablement – Building high-performing teams by mentoring ServiceNow developers, administrators, and consultants.• Strong track record of client success stories, ensuring business outcomes, operational efficiency, and measurable ROI.
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