Madhan P.
High Touch Operations Manager @Cisco
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WORK HISTORY
High Touch Operations Manager @Cisco
London, GB
Support delivery of High Touch Technical support program to major accounts.
EDUCATION
Leeds Beckett University
Postgraduate Certificate, Computer Security
University of Madras
Bachelor's Degree, Engineering in Electronics and Communication
SKILLS
ABOUT MADHAN P.
A highly motivated, resourceful IT Service Manager with years of experience in wide range of technologies.• Expertise include, facilitating project related changes, engaging required 3rd parties to smooth change execution, mitigating risks to minimise service disruption.• Has general insight on overall IT service management principles, processes and its application on IT technologies within the Banking, Finance and Retail industry.• ITIL v3 foundation certified, with working experience in Change & Release, Major Incident, Problem management, Servicedesk and Service Request. Hands on with FCOT (Formal Cost Optimisation Target) project, Invoicing, CMDB Administration, Networking, and functional knowledge on mainframes.• Strong problem solving and strategic thinking skills, with reputations build for being quickly adaptable to new technologies and processes.• International experience working for Global firms based on UK, Switzerland and India locations.Specialties: IT Service Support - Change & Release, Incident, and Problem management.
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